Found a Bug?

Help us improve CareWave by reporting bugs and issues. Your detailed reports help us fix problems quickly and make the platform better for everyone.

Before you report

Before submitting a bug report, please take a moment to check if the issue has already been reported or if there's a simple solution.

Quick troubleshooting checklist:

  • Try refreshing your browser or clearing your cache
  • Check if you're using a supported browser (Chrome, Firefox, Safari, Edge)
  • Verify your internet connection is stable
  • Try logging out and logging back in
  • Check our status page for known issues

If none of these steps resolve the issue, please proceed with submitting a bug report.

Bug Report Template

Use this template to provide all the necessary information for a comprehensive bug report:

**Bug Summary:**
Brief description of the issue

**Steps to Reproduce:**
1. Go to [specific page/section]
2. Click on [specific button/element]
3. Enter [specific data/information]
4. Observe the issue

**Expected Behavior:**
What you expected to happen

**Actual Behavior:**
What actually happened

**Environment:**
- Browser: [Chrome/Firefox/Safari/Edge + version]
- Operating System: [Windows/Mac/Linux + version]
- CareWave Version: [if known]
- Screen Resolution: [if relevant]

**Additional Information:**
- Error messages (exact text)
- Screenshots or screen recordings
- Console errors (if you know how to check)
- Any other relevant details

**Impact:**
How this affects your work (Low/Medium/High/Critical)

Submit Your Report

Choose the method that works best for you to submit your bug report:

Email Support

Send detailed bug reports with attachments

Email Bug Report

Support Portal

Use our online form for structured reporting

Open Support Portal

💡 Pro tip:

Screenshots and screen recordings are incredibly helpful! They help our team understand the issue much faster. You can use tools like Loom, CloudApp, or your operating system's built-in screenshot tools.

What Happens Next?

Here's what you can expect after submitting your bug report:

1

Acknowledgment (Within 2 hours)

You'll receive an automatic confirmation email with a ticket number for tracking.

2

Initial Review (Within 24 hours)

Our support team will review your report and may ask for additional information if needed.

3

Investigation & Fix

Our development team will investigate and work on a fix. Timeline depends on complexity and severity.

4

Resolution & Follow-up

You'll be notified when the fix is deployed and asked to verify the issue is resolved.

Priority Levels:

  • Critical: System down, data loss - Fixed within 4 hours
  • High: Major feature broken - Fixed within 24 hours
  • Medium: Minor feature issues - Fixed within 1 week
  • Low: Cosmetic issues - Fixed in next release cycle