Help & Support
Our number one priority is to make CareWave the best healthcare management platform. If you're having trouble with CareWave, please reach out to us for help.
Introduction
Welcome to CareWave's help center! We're committed to providing you with the best possible experience using our healthcare management platform. Whether you've encountered a bug, have an idea for a new feature, or need assistance with your account, we're here to help.
Our support team is available 24/7 to assist healthcare professionals like you. We understand that healthcare never stops, and neither do we.
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Instant help when you need it
Found a bug?
We take bugs seriously and appreciate your help in making CareWave better. When reporting a bug, please provide as much detail as possible to help us reproduce and fix the issue quickly.
What to include in your bug report:
- • Steps to reproduce the issue
- • What you expected to happen
- • What actually happened
- • Screenshots or screen recordings if applicable
- • Your browser and operating system
- • Any error messages you received
Have a feature request?
We love hearing from our users about new features and improvements! Your feedback helps us prioritize development and build features that truly matter to healthcare professionals.
How to submit a great feature request:
- • Describe the problem you're trying to solve
- • Explain how this feature would help your workflow
- • Provide examples or use cases
- • Include mockups or sketches if you have them
- • Tell us about any workarounds you're currently using
Need help with billing, licensing, etc.
For questions related to billing, licensing, account management, or any business-related inquiries, our dedicated account management team is here to help.
Common billing questions:
- • Subscription changes and upgrades
- • Invoice and payment questions
- • Refund requests
- • Usage and billing cycles
Licensing & compliance:
- • HIPAA compliance questions
- • Data security and privacy
- • Enterprise licensing
- • Integration requirements