Billing, Licensing & Account Management
For questions related to billing, licensing, account management, or any business-related inquiries, our dedicated account management team is here to help.
Billing & Subscriptions
We understand that healthcare organizations have unique billing and subscription needs. Our flexible pricing and billing options are designed to work with your budget and operational requirements.
Common Billing Questions:
- • Subscription changes and upgrades
- • Invoice and payment questions
- • Refund and credit requests
- • Usage tracking and billing cycles
- • Payment method updates
- • Tax exemption certificates
- • Multi-location billing
Subscription Options:
- • Starter: Small practices (1-10 users)
- • Professional: Growing agencies (11-50 users)
- • Enterprise: Large organizations (50+ users)
- • Custom: Tailored solutions
- • Monthly or annual billing
- • Volume discounts available
- • Non-profit pricing
💰 Billing Best Practices:
- • Set up automatic billing to avoid service interruptions
- • Review your usage monthly to optimize your plan
- • Contact us before making major changes to your organization
- • Keep your billing contact information up to date
- • Take advantage of annual billing discounts (save up to 20%)
Licensing & Compliance
CareWave is built with healthcare compliance at its core. We understand the critical importance of data security, privacy, and regulatory compliance in healthcare operations.
Compliance & Security:
- • HIPAA compliant infrastructure
- • SOC 2 Type II certified
- • End-to-end encryption
- • Regular security audits
- • Data residency options
- • Business Associate Agreements (BAA)
- • GDPR compliance for international users
Licensing Options:
- • Per-user licensing
- • Site-wide licensing
- • Multi-location licensing
- • API access licensing
- • White-label solutions
- • Integration partnerships
- • Custom deployment options
🔒 Security Certifications:
📋 Documentation Available:
- • Security whitepaper
- • HIPAA compliance guide
- • Data processing agreements
- • Audit reports
- • Privacy policy
- • Terms of service
- • Incident response procedures
- • Backup and recovery plans
Enterprise Solutions
Large healthcare organizations have unique needs. Our enterprise solutions provide the scalability, customization, and support required for complex healthcare operations.
Custom Deployment
- • On-premise installation
- • Private cloud hosting
- • Hybrid solutions
- • Custom integrations
Advanced Features
- • Advanced analytics
- • Custom reporting
- • API access
- • White-label options
Premium Support
- • Dedicated account manager
- • Priority support
- • Custom training
- • Implementation assistance
Enterprise Success Stories
Regional Health System
Deployed across 15 locations with 2,000+ users, reducing administrative overhead by 45% and improving patient satisfaction scores by 30%.
National Home Care Network
Custom integration with existing EHR systems, serving 50,000+ patients with 99.9% uptime and HIPAA-compliant data handling.
Ready to discuss enterprise solutions?
Our enterprise team will work with you to design a solution that meets your specific needs.
Contact Enterprise TeamContact Account Management
Our account management team is here to help with all your business needs. Choose the contact method that works best for your situation.
Email Support
For detailed inquiries, billing questions, or document requests
Phone Support
Speak directly with our account management team
📞 When to Call vs Email:
Call for:
- • Urgent billing issues
- • Account access problems
- • Immediate plan changes
- • Complex questions
Email for:
- • Document requests
- • Detailed inquiries
- • Contract discussions
- • Non-urgent matters
Need immediate assistance?
Our account management team typically responds within 2 hours during business hours.