This page describes the CareWave text-messaging (SMS) program operated by WAVE TECHNOLOGIES LLC ("CareWave", "We") on behalf of the home-care businesses that use the CareWave platform, and explains how recipients consent (opt in) to receive these messages.
Program description
CareWave sends transactional onboarding text messages from a home-care business (for example, a home-care agency) to its clients and workers. When a business adds a new client or worker, an authorized staff member sends that person a secure self-onboarding invitation. Each message contains a one-time link to complete onboarding and a one-time access code (passcode) to open it. These are one-to-one, transactional messages — they are not marketing or promotional.
How you opt in (consent)
Opt-in is obtained verbally as part of the business relationship. When a CareWave business begins working with you, you provide your mobile phone number directly to that business during the in-person or telephone intake process (for clients) or hiring process (for workers). At that time you are told that, to complete your onboarding, you will receive a text message with a secure link and access code, and you agree to receive it.
An authorized staff member then enters your number into the CareWave platform and sends the onboarding message. Mobile numbers are obtained only directly from the individuals themselves — they are never purchased, rented, or scraped.
Message frequency
Message frequency varies and recurs only as needed for your onboarding. In most cases you will receive a single message, occasionally followed by one reminder.
Message and data rates
Message and data rates may apply. Your mobile carrier's standard messaging and data charges may apply to each message you send or receive. CareWave does not charge you for these messages.
Opt-out and help
You can opt out at any time by replying STOP to any message. You will receive one confirmation message and will not receive any further texts. For help, reply HELP or contact us at hello@carewave.us.
Privacy and sharing of mobile information
We do not sell, rent, or share mobile phone numbers or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used solely to operate the Service (for example, to deliver your onboarding link and access code) and is disclosed only to the messaging-service providers (such as our SMS carrier) strictly as needed to transmit these messages on our behalf. See our Privacy Policy and Terms of Service for full details.
Contact Us
If you have any questions about our SMS program, you can contact us by email at hello@carewave.us.